Category: the Rant Board
I can't stand those annoying customer service reps who don't know what the hell they are doing and your getting bounced around from representative to representative man I hate what customer service over the phone as become.
I couldn't agree more. The fact is, they don't know how to deal with people these days.
One time I called dell to ask if they had any laptops with xp. The person who I was talking to had no idea what I was talking about.
i totally agree with post 1.
I totally agree. I called red lobster once to ask if they still had buffalo shrimp, and I was connected to 3 different people! Come on!
F---ing ridiculous, some people. lol
It all depends on the company you are dealing with. also, I've heard some really stupid clients calling in and myself or my colleagues would make fun of them just because of their "I'm better than you" attitude. There's nothing more amusing than a guy on the line thinking that he is it. I've spoken to a few blind people myself having done some tech support and yes, I enjoyed putting them on their places.
One thing I hate is when you send an email to customer service, and they never respond! I sent 2 emails to the tech support at an audio game company, and have never gotten a response!
Um Wow. I don't think that putting someone in their place is a job for a customer service rep to do but yeah. I too agree with the majority of the posters here. I can't stand companies who hire people who can't speak english. It's so annoying when you can't understand a freaking word they're saying and they don't understand you either. I mean I like accents but in moderation please...
A lot of people don't know how to annunciate when speaking and I find it so annoying especially if you are working over the phone. We tried calling Sprint for help and they kept bouncing us around from person to person and I swear there was only one person I spoke to who could speak english. lol Frustrations of the high degree!
I don't think that it's the place of the client to talk to a CSR as if he or she is a peace of shit either. so, I am all for putting the client in their place if they do not have respect for the CSR. It's easy to blame the CSR but, you should perhaps blame the Human resources devision of the company you are dealing with. Nobody wants to listen to a "I know it all" client bitching on the other side of the line. If you are so clever, why are you calling in in the first place?
The thing I can't stand is when the reps say stuff like "read the manual, and it isn't in braille, so how can we as blind people read it? we can't!
Another thing I don't like about some customer service reps is that when they ask you for your personal information and you talk as clear as you can and they either pretend to not hear or they have music blasting in the background to make you get frustrated so that you have to repeat yourself.
Oh yeah another thing that's annoying is when you wait on hold forever and when you finally get a C.S.R they ask you to wait longer. Or they wouldn't even ask you they'll pick up the line and just put you back on hold.
Here in south-africa, a CSR will lose his_her job if they ever have to tell a client to read the manual.
I guess that the US is sitting with rather arogant and inafficient CSR's in most if not all of their contact centers. smirks. Just a thought, I wouldn't know.
As one who has worked as a CSR for various companies, I know and totally agree with the posters here. Some of the things I saw other reps doing was amazing, or some of the people these companies would hire! The worst is people who can't speak English, or companies who outsource their customer service to other countries. It sucks, to put it mildly. So does talking with a CSR who doesn't know their product. It's sad when you know more about a company's product than the employee does. Or when you're not at your computer, and you call a CSR, and they say, "Go to our website." Don't they think I'd have done that if I could? Then I wouldn't have to deal with their sorry ass. LOL.
Being put on hold for a long time, I've been there, done that. One thing that irritates me is if you call tech support about a router or something, and after you tell them you're blind, they ask if a light's flashing. Hello! I'm blind, and they should know that blind people can't see.
It's really sad how so many people these days are working these types of jobs and they have the IQ of a banana.
If I ran any csr department I would make the reps test into there jobs, get atleast an 85 on the test or not get the job, as well as quarterly tests over new features and or bugs. The quarterly tests would count as warnings if you fail, 3 failiors and your out!
I've not thought of testing reps before, but that's a good idea.
Now that is a great idea. With something like that man would that make a lot of customers less stressed out with these so-called great companies.
I also think that some customers should be subjected to a test before subscribing to some services. I've spoken to some really stupid customers and when they act all clever, I treated them just like that. especially if they didn't respect me. I gave it back to them, tenfold. and the best was when they called back, spoke to a manager, lied and had to apologize to me if they wanted any further support due to the fact that nobody else could help them.
Nothing as funny as a racist, self centered and full of him or herself client having to apologize to you, not because they really want to, hell, no. but, because they had to.
There's always two sides to a coin; always keep that in mind and don't blame the CSR's. Blame the people who are to lazy to do what they do or the people who are employing them. and anyway, I think that dum clients needs dum CSR's. lmfao
Yeh, some clients can be stupid and act like a know it all. I also don't like that some clients disrespect the CSR's. Customer service is a 2 way street.
In the customer service field, if you are nice to the reps, then they should be nice to you, and the other way around. I've had customer/rep experiences that were satisfying. I called BSC games technical support hoping to get help on an audio game. After I sent the email, I waited about 2 or 3 days. Later, a very nice guy by the name of tom randall emailed me back and gave me advice on the game. It really helped.
I called Customer Support for the price on a replacement battery for the Victor Reader Stream last week. they're not very prompt, but at least I got the info I needed yesterday when I called back.
A few weeks ago I had to call customer service for my router because it wasn't working. First the person hardly spoke English and I had to repeat everything I said like 4 times. But I was like, OK, just deal with it if you want your internet back. So I played along. Then this stupid asshole says, "what model do you have? You look on teh bottom." I said, "well, I'm visually impaired, and I can't see it." And they said, "No, what you talking about? You look on the bottom!" Needless to say, I hung up. I shouldn't have to tolerate that shit. Even if I'd said I was blind 5 more times, they probably wouldn't have gotten it. So to the poster who's saying that you should cut the customer service reps some slack, I will not cut anybody like that any slack. They don't deserve it. That's just ignorant. And they should at least know what the hell they're talking about. So instead of fixing my router, I bought an extra long cable, hooked it to my sister's router, and ran it into my room, which was I guess better than dealing with annoying people who don't know what they're talking about.